Refund and Returns Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with easy returns and refunds.
Returns
You may return most items within 14 days of receiving your order.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
- Item must not be damaged by misuse
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Clearance or sale items
- Gift cards
- Custom or personalized products
- Used or damaged items
- Items without original packaging
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery.
Please include:
- Order number
- Description of issue
- Clear photos of the product
- Photos of packaging
We will arrange a replacement or full refund.
Return Process
To start a return:
- Contact our support team
- Provide your order number
- Wait for return approval
- Ship the item to return address
- Once received, we process refund
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping method
- We are not responsible for lost return packages
If the return is due to our mistake, we will cover return shipping costs.
Refunds
Once we receive and inspect your return:
- Refunds are processed within 5–7 business days
- Refunds are issued to original payment method
- You will receive confirmation email
- Bank processing time may vary
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Wrong item received
If you need an exchange, contact us and we will assist you.
Order Cancellations
Orders can be cancelled within 12 hours of placing the order.
Once an order is processed or shipped, it cannot be cancelled.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
- Processing times may vary
If you still have not received your refund, contact us.