Delivery & Return
Delivery & Returns
We aim to provide a smooth delivery experience and a hassle-free return process. Please review the information below for details about delivery, shipping, and returns.
Delivery Information
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email after placing your order
- Tracking details will be sent once your order has been dispatched
Estimated Delivery Time
Our standard delivery time is 5–15 working days depending on your location and courier service.
Please note:
- Some items may take longer to ship if they are handmade, custom-made, or temporarily awaiting stock.
- In such cases, the estimated delivery time may be extended and will be communicated whenever possible.
- Delivery times may vary depending on courier delays or seasonal demand.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size.
- Free shipping may be available on selected orders or promotional offers.
- Additional charges may apply for remote or hard-to-reach locations.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your package anytime using the tracking link provided.
Delivery Issues
If you experience any of the following:
- Delayed delivery
- Missing package
- Damaged items
- Incorrect item received
Please contact us within 48 hours of delivery, and our support team will assist you.
Returns
We accept returns within 14 days of delivery.
Return Eligibility
To be eligible for a return:
- Item must be unused
- Item must be in original packaging
- Item must be in original condition
- Proof of purchase must be provided
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Clearance products
- Custom or personalized items
- Used products
- Items damaged due to misuse
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours
- Provide your order number
- Send clear photos of the product
- Include photos of the packaging
Once reviewed, we will arrange a replacement or refund where applicable.
Return Process
- Contact our support team
- Provide order details
- Receive return approval
- Ship the item back to us
- Refund is processed after inspection
Refunds
- Refunds are processed within 5–7 business days after the returned item is received and inspected.
- Refunds are issued to the original payment method used during purchase.
- Shipping fees are non-refundable.
- Bank processing times may vary depending on your payment provider.