Shipping Info
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed on weekends or public holidays.
- Processing time may be slightly longer during busy periods or promotions.
- You will receive an order confirmation email once your order is placed.
- A shipping confirmation email with tracking details will be sent once your order is dispatched.
Shipping & Delivery Time
Our standard delivery time is 5–15 working days, depending on your location and courier service.
Please note:
- Some items may take longer to ship if they are handmade, custom-made, or temporarily awaiting stock.
- In these cases, delivery times will be clearly mentioned on the product page whenever possible.
- Delivery times may vary depending on your location and the shipping provider.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Order weight
- Delivery location
- Shipping method selected
We may occasionally offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- Your tracking number
- A tracking link to follow your shipment
You can track your order at any time using the provided tracking details.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for:
- Incorrect addresses provided by customers
- Failed delivery attempts
- Orders returned due to incorrect address details
Additional shipping charges may apply for re-delivery.
Delayed or Lost Packages
Occasionally, delivery delays may occur due to:
- Weather conditions
- Courier service delays
- High shipping volumes
- Customs processing (for international orders)
If your order is significantly delayed or appears lost, please contact us and our support team will assist you.
Damaged Items During Shipping
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide your order number
- Send clear photos of the damaged item
- Include photos of the packaging
We will review the case and arrange a replacement or refund if necessary.
International Shipping
For international orders:
- Customs duties or import taxes may apply
- These fees are the responsibility of the customer
- Delivery times may vary depending on the destination country
- Customs delays are outside of our control
Multiple Shipments
Some orders may arrive in separate shipments if:
- Items are stored in different warehouses
- Some items are temporarily backordered
- Large or bulky items require special handling
You will receive tracking information for each shipment.